Terms & Conditions

DEFINITIONS:

Premises: In these terms and conditions, “premises” shall refer to the contracted treatment area.

Entire Premises: In these terms and conditions, “entire premises” shall refer to the entire building, or part of the building, sharing continual air flow, whether via open air, doors, HVAC or other ventilation. If an air filtrations system is housed in an attic, crawl space, or garage, said attic, crawl space, or garage shall be considered part of the “entire premises”

 

TIME FRAME

The premises being treated must be vacated for approximately five (5) hours from the start time of service. Timing may vary depending on the size of the premises and a reasonable time estimate will be given upon scheduling. Services will be performed at the address listed on the furnished treatment estimate/invoice.

 

SCHEDULING:

To schedule services, you may call or email Pure Maintenance of Washington D.C. LLC at the phone number or email address listed at the top of the treatment estimate/invoice. A 50% security deposit is required to schedule and reserve treatment.

 

RESCHEDULING AND CANCELLATION:

Customers may reschedule or cancel a treatment service without incurring a fee no less than 12 hours prior to the scheduled service. When a customer reschedules or cancels within 12 hours up to the time of service, Pure Maintenance of Washington D.C. LLC reserves the right to charge up to a $100 late rescheduling/cancellation fee.

 

PAYMENT:

Upon commencement of the contracted treatment, all invoiced amounts are due.

Payment in the form of credit, debit, or money order is preferred. Personal checks for the treatment estimate/invoice amount in full must clear before treatment can be scheduled. Cash is not accepted.

 

WARRANTY:

Qualified Mold Treatment Services completed by Pure Maintenance of Washington D.C. LLC are guaranteed for a period of one (1) year when the entire premises is treated. The warranty period shall commence on the date of original treatment, which is listed on the applicable treatment invoice, and shall continue until the same month and day of the following year. If at any time during the warranty period, viability testing and analysis reveals mold in the area of service at a greater density than that of regional averages, Pure Maintenance of Washington D.C. LLC will re-treat the home at no charge.

 

This warranty will become void if additional water intrusion is introduced to premises, i.e. ground water, broken pipe, appliance leak, roof leak, basement flood, toilet or bathtub leak, relative humidity above 55%, etc. or if any current water issues have not been fixed. Warranty is also void if a current leak or water intrusion issue is not fixed before the treatment is completed by Pure Maintenance of Washington D.C. LLC.

 

Any existing water intrusion issues must be corrected in entirety and sufficiently dried out before treatment.

 

If warranty is used, both pages of the treatment estimate/invoice must be presented to a Pure Maintenance employee at the time of a secondary inspection.

 

Pure Maintenance of Washington D.C. LLC is not held liable for any certification, inspection, or guarantee by any third-party.

 

Pure Maintenance of Washington D.C. LLC reserves the right to confirm any third party sampling and analysis.

 

The warranty is fully transferable during the warranty period in the case of verified real estate transactions and generational gifting. The company reserves the right to offer customized warranty agreements which shall be agreed upon by the customer and the Company prior to treatment. Customized agreements may apply to large structures, perpetually humid structures, and large contracts with property management companies. No warranty shall ever exceed one calendar year.

 

GUARANTEE:

Mold Services performed by Pure Maintenance of Washington D.C. LLC are guaranteed. After service is completed and before the Pure Maintenance technician leaves, he/she/they will collect an air sample within the home. The air sample will be taken in the same place as the before-treatment sample or if no before-treatment samples were taken, the post treatment sample will be taken in a central location or a location agreed upon before treatment. This air quality sample(s) will be sent to an independent third-party lab for detailed analysis. Once the Company receives a detailed report from the third-party lab, an employee of Pure Maintenance of Washington D.C. LLC will forward the report to the customer. The report may be sent via email, post, facsimile, or other reasonable form of delivery. Pure Maintenance guarantees that the indoor mold levels will be at safe levels, in accordance with regional averages.

 

The Company reserves the right to alter these terms and conditions at any time and without notice in accordance with local, state, and federal laws.

 

By signing/approving the estimate or invoice agreement you certify that you have agreed to the terms and conditions above.

  • When we discovered mold in our basement we started looking... read more

    Phil C.

    I had an end unit townhome on the market for... read more

    Kathi R.

    Hi Pure Maintenance did a fantastic service in our new... read more

    john c.
  • Working with Bryce and his Pure Maintenance team was so... read more

    Cameron H.

    I contacted Pure Maintenance to inspect my bathroom shower for... read more

    Uri B.

    Great service and one time. Very helpful company. I will... read more

    Mike M.
  • Pure maintenance is the best company I have worked with... read more

    doug c.

    Bryce went out of his way accommodate me and reassure... read more

    Jeffrey L.

    I had questions about mold removal after reviewing the home... read more

    Kristopher P.
  • If I could give 6 stars I would! Arrived... read more

    Pat H.

    Bryce was prompt, polite, and very professional. I'm grateful... read more

    Kristin F.

    I was very pleased with the service.

    Matthew C.
  • Good looking out and explaining what needed to be done.

    Tony M.

    Working with Pure Maintenance was a fantastic experience. Bryce was... read more

    Tori S.

    I had an amazing experience with pure maintenance. I was... read more

    Madison P.
  • Such great work, an honest company and professional. High recommend... read more

    Reagan

    Working with Bryce and his Pure Maintenance team was so... read more

    Cameron H.

    Bryce came to look at what I thought was a... read more

    Jan P.
  • The company should do an air quality test before, as... read more

    Benny P.

    They were polite and explained everything very carefully.

    Karen M.

    They are very professional, very punctual, they explained everything very... read more

    Randy C.
  • Better than excellent job

    Kiran B.

    Bryce is an honest straight up guy!

    Tim S.

    No comments.

    Suzanne P.
  • No comments.

    Reagan M.

    Superb advice and service from start to finish.

    Azeem I.

    This will be the first of two reviews. I haven’t... read more

    Tammy K.
  • Excellent company

    Tyson T.

    Great Company! I would highly recommend them!

    Norine W.

    Pure Maintenance provides excellent and professional service! I will use... read more

    Janice U.
  • Great technician, very professional and friendly. Does wonderful work!

    Megan L.

    Most important to me is this is a contractor that... read more

    Marc G.

    Highly recommend

    Chris W.
  • 5 star ratingWhen we discovered mold in our basement we started looking... read more

    Phil C.

    5 star ratingBryce was amazing to work with! Very communicative and... read more

    Dia R.

    5 star ratingExtremely honest, helpful, and thorough. If you have any water... read more

    Ariana O.
  • 5 star ratingMy grandma lives in the Washington D.C. area and was... read more

    Web D.
  • When we discovered mold in our basement we started looking for the best company to help us. Thank goodness we... read more

    Phil Christensen
    3/07/2021
  • 5 star rating

    When we discovered mold in our basement we started looking for the best company to help us. Thank goodness we... read more

    Phil C.
    2/22/2021
  • I had an end unit townhome on the market for sale and the first contract was voided after the home... read more

    Kathi Robinson
    2/07/2021
  • Hi Pure Maintenance did a fantastic service in our new rental home. They did an inspection, providing detailed information to... read more

    john crump
    1/07/2021
  • 5 star rating

    Bryce was amazing to work with! Very communicative and took the time to answer all of our (many!) questions!... read more

    Dia R.
    12/20/2020
  • Working with Bryce and his Pure Maintenance team was so easy. They were kind, professional, and on-time. These small things... read more

    Cameron Harris
    12/07/2020
  • Working with Bryce and his Pure Maintenance team was so easy. They were kind, professional, and on-time. These small things... read more

    Cameron H.
    11/15/2020
  • I contacted Pure Maintenance to inspect my bathroom shower for mold. I originally requested quotes on Home Advisor, and Pure... read more

    Uri Bombasi
    10/07/2020
  • Great service and one time. Very helpful company. I will use them again is a client has mold in their home.

    Mike Mazza
    10/07/2020
  • Bryce came to look at what I thought was a mold problem. As it turned out, we did not have... read more

    Jan P.
    9/17/2020
  • 5 star rating

    Extremely honest, helpful, and thorough. If you have any water damage or suspected mold, this is definitely the place to... read more

    Ariana O.
    9/09/2020
  • 5 star rating

    My grandma lives in the Washington D.C. area and was complaining about a funny smell in her house and she... read more

    Web Design S.
    9/05/2020
  • The company should do an air quality test before, as well as after, to note impact, even if mold is obvious.

    Benny P.
    9/03/2020
  • Pure maintenance is the best company I have worked with for mold remediation and testing. If you are looking for... read more

    doug crawford
    8/07/2020
  • Bryce went out of his way accommodate me and reassure me about the concerns and process moving forward!And James was... read more

    Jeffrey Lenert
    8/07/2020
  • Alan Arena
    8/07/2020
  • I had questions about mold removal after reviewing the home inspection report of our first new house. Rather than make... read more

    Kristopher Pengelly
    8/07/2020
  • If I could give 6 stars I would! Arrived on time, met COVID precaution standards, excelled in hospitality, and... read more

    Pat Haaland
    8/07/2020
  • Bryce was prompt, polite, and very professional. I'm grateful that Angie's List sent me to Pure Maintenance.

    Kristin Frykman
    8/07/2020
  • Don S.
    7/20/2020
  • They were polite and explained everything very carefully.

    Karen M.
    7/20/2020
  • I was very pleased with the service.

    Matthew Calabria
    7/07/2020
  • Good looking out and explaining what needed to be done.

    Tony MacFarlane
    7/07/2020
  • Ray Co
    7/07/2020
  • Working with Pure Maintenance was a fantastic experience. Bryce was responsive when scheduling the appointment, and he was very informative... read more

    Tori S
    7/07/2020
  • winston miller
    7/07/2020
  • They are very professional, very punctual, they explained everything very well and their treatment was fantastic and i would recommend... read more

    Randy C.
    6/30/2020
  • Better than excellent job

    Kiran B.
    6/25/2020
  • Superb advice and service from start to finish.

    Azeem I.
    6/25/2020
  • Bryce is an honest straight up guy!

    Tim S.
    6/12/2020
  • This will be the first of two reviews. I haven’t had the work performed yet but I wanted to express... read more

    Tammy K.
    6/11/2020
  • No comments.

    Suzanne P.
    6/10/2020
  • No comments.

    Reagan M.
    6/10/2020
  • I had an amazing experience with pure maintenance. I was having a lot of breathing problems due to seasonal allergies... read more

    Madison Payne
    6/07/2020
  • Such great work, an honest company and professional. High recommend their services.

    Reagan
    6/07/2020
  • Excellent company

    Tyson T.
    6/05/2020
  • Great Company! I would highly recommend them!

    Norine W.
    6/04/2020
  • Pure Maintenance provides excellent and professional service! I will use them again.

    Janice U.
    6/02/2020
  • Great technician, very professional and friendly. Does wonderful work!

    Megan L.
    6/02/2020
  • Most important to me is this is a contractor that can be trusted. This was extremely important in my... read more

    Marc G.
    4/24/2020
  • Highly recommend

    Chris W.
    4/11/2020